Frequently Asked Questions

• You can pay by cash or by your credit card via our website. We accept the following payment methods:

• PayPal
• Visa
• MasterCard
• American Express
• UnionPay

• Yes, the prices on our site are included VAT

Paypal

Check your browser whether it allows pop-ups or not. Once you click “Book Now” on the Checkout page, a pop-up will appear where you can log in to your account. Moreover, you can choose debit or credit payment without accessing your Paypal account.

OnePay

We accept payment via Visa, Mastercard, and American Express.

If you cannot find the payment page upon clicking “Book Now”, please refresh the page or try it later. If your card is declined, please try a different card and make sure online transaction service is enabled.

• Since we cooperate with third-party secure payment gateways PayPal and OnePAY for transaction, we can make sure that your payment is secure and safe.

• We accept Vietnam Dong (đ), US Dollar (US$) since all package tours are priced in both currencies. The exact amount will be based on the exchange rate at that time.
• You can pay by cash or credit/debit cards. However, you will probably be charged an international transaction fee by your bank issuing your credit card. This is because the transaction may not be done in your local currency.

To book fast track with us, please send all information including your name, number of people, Flight details, and your Visa (if any)via visa@vietnam-evisa.org.

We will send you the link to settle the payment, then arrange the staff to help you at the airport.

The Fast track fee is 30$/pax

There is no requirement of the day interval between 2 stays, you can leave and reenter Vietnam as many as you wish with your valid passport and Visa.

In this case you will be fined by the Immigration due to your overstaying.

At the moment we cannot extend the Visa. You need to go to the Immigration department to pay for the fine and get the exit stamp.

At the moment, Our agent cannot extend the Visa. You can go to the nearest Vietnam Immigration for assistance, or can leave Vietnam via the border and re-enter with a new E-Visa. Otherwise, you will be fined by the Immigration Office when you leave for your overstaying.

The validity period of your e-Visa begins from the date specified in your approved e-Visa document. You can enter Vietnam on any date within this validity period.

You cannot use these travel documents to apply for the E-Visa. You need to have the Ordinary/ Official/ diplomatic passport to apply.

It depends on how crowded the airport is at that time. Normally, It will take 10-15 minutes, which is still significantly quicker than waiting in line.

You will need an entry visa to travel to Vietnam if your nationality is not named in the Vietnam visa exemption list below:

Visa-free less than 30 days: Singapore, Thailand, Malaysia, Laos, Indonesia, Cambodia (*).

Visa-free less than 21 days: Philippines (*).

Visa-free less than 14 days: Brunei, Myanmar (can enter and exit Vietnam many times (*).

Visa-free less than 45 days: Japan, South Korean, Russia, Sweden, Finland, Denmark, Norway, Belarus, Germany, France, Spain, United Kingdom, Italy (**).

Note:

+ Citizens from these countries can enter and exit Vietnam many times.

From 15 Aug 2023, E-Visa is vaid for 42 eligible ports . You can enter Vietnam via any port without any issues.

To apply for a visa to Vietnam, your passport must have at least 6-month-validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.

In case your passport has expired, you have to get it renewed before making a visa application. The reason is that according to Vietnam regulation, the passport must be at least 6 months valid from your entry date or else you will not be allowed to enter Vietnam.

Your picture must follow the following criteria:

1)    The face of the applicants must be a neutral expression, without smiling or frowning

2)    Your photos must be taken within 6 months of the application date. (Dated stamp is not necessary but does not show a photo that is dramatically different from your current look.)

3)    Photos must be taken against a white background and printed on quality photo paper

4)    You cannot wear any kind of glasses when taking these photos

5)    Veins, hats, and scarfs are strictly prohibited, and any other accessories that cover your ears or foreheads

6)    Passport size photos: strictly be 4 x 6 cm

Stamping fee is a fee which directs payment to Vietnam Immigration Officer at the arrival Airport to get your visa stamp. This is a fixed amount to pay for the Vietnam Government.

Cash is recommended to prepare before you arrive at any Vietnamese airport. It’s about :

$25 USD for a single entry visa, from 1 to 3 months single visa

$50 USD for less than 6 months of multiple entries visa.

$95 USD for 6 months multiple entries visa to less than 1-year multiple entries.

For a convenient reason, you prepare cash to pay stamping fee before entering Vietnamese airports because you cannot pay by credit card, in case that there is no international ATM in the airport.

Visa approval letter is a document issued by the Vietnam Immigration Department (Vietnam Ministry of Public Security) that permits foreigners to enter and exit Vietnam in a given period of time. With the visa approval letter, you can get onto your plane and pick up your visa upon arrival at one of the three international airports in Vietnam (Hanoi, Hochiminh City and Da Nang).

The only major difference between these two is the number of entries.

With reference to the single entry visa, you are allowed to enter Vietnam only ONCE during your visa validity. After exiting Vietnam, your visa will be automatically invalid and you have to reapply for a visa if you want to visit Vietnam again.

With reference to multiple entries visa, you can enter and exit Vietnam without being limited during your visa validity.

Vietnam Visa on arrival is the type of visa picked up at Vietnam airports such as Noi Bai (Ha Noi), Tan Son Nhat (Ho Chi Minh City), Da Nang, and Cam Ranh.

Visa on arrival (VOA) is the most convenient way to obtain a Vietnam visa without wasting too much time. When applying for Vietnam visa upon arrival, your visa approval letter will be issued by Vietnam Immigration Department. Thus, it's a legitimate document and fully supported by the Vietnamese Government.

With Visa on arrival, tourists will get their Vietnam visa stamped at Vietnam Airports so it's applicable to air travellers only. However, you are free to exit at any ports.

• You can enter a promote code at checkout to check your savings if you have one.
• It is possible to enter and save the promote code in advance under My Promote Codes in My Account Page. You can choose and redeem any applicable promo code in your account before checkout.
• Each promote code is only allowed for new bookings and can be only redeemed once in one booking.

• You can request a refund if your experience is eligible for our cancellation and refund policies, contact us at support@vietnam-immi.com.
• In some cases that your booking is unavailable or canceled by us, we will contact you with options of rebooking to change date or fully refund.
• Please be noticed that you must immediately double check and confirm to us via email all of the information, especially the pick-up or drop-off DATE and TIME that you submitted to us are correct. If it is incorrect, you can just simply email us via booking@vietnam-immi.com, so that we can fix it for you. Otherwise, we will not be able to take any responsibility for your booking impacts. 

• Due to different time zones and procedures, the refund may take up to 30 days to be processed. Thus, please kindly give it some time and send us email to sort the issue out after 30 working days.

• If you choose to the pay by a different currency other than VND and US dollars, the refund amount may not be precisely the same with their original transaction amount because of variable exchange rates and/or international transaction fee charged by the credit card company.

• It takes us up to 7 days to process your refund after the request is sent. The amount will be transferred back to your bank card or account that you used for booking. This normally takes 3 - 15 working days, or perhaps up to 30 days to handle, depending on your card provider.
• If you still have not received your refund after the above time frame, please email us at support@vietnam-immi.com

• You can contact us via booking@vietnam-immi.com and we will response your request as soon as possible.

• You can contact us at support@vietnam-immi.com

• In case you forget your current password, you can reset your password by click “Forgot Password?” on the login page, and follow the instruction to receive a link via email.

• If you have an account, you can change your password under Setting in My Account page.

• You can sign up with your email address, Facebook, or Google accounts.