HA LONG BAY 3 DAYS 2 NIGHTS ( DRAGON LEGEND 5- STAR CRUISE)

Important Notes 

• PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

• In case of adverse weather conditions in Halong Bay, the cancellation will ONLY be made by the Halong Bay Management Board. Usually the announcement will be declared very close to or on the departure date and our refund policy will come into effect.

General Information

Luxury limousine pick-up point: Hotel in Hanoi Old Quarter or in front of Hanoi Opera House

Luxury limousine drop-off point: Hotel in Hanoi Old Quarter or in front of Hanoi Opera House

Pick-up time: 7:30 AM - 8:00 AM

Check-in: 11:30 AM - 12:30 PM; Check-out: 10h:30 AM

Return Hanoi by limousine: 5:00 PM - 5:30 PM

Booking Policy

• 50 % of the total cost is required to secure the booking.

• The remaining balance is to be paid 15 days prior to the departure date.

• In some special cases, you will be required to pay the full cost or a number greater or smaller than the standard 50% to secure your booking.

• In some special cases, the deadline for payment will be required sooner or later than the standard 15 days prior to booking.

Cancellation by Customer

• More than 30 days prior to check-in (departure date): Free of charge

• From 30 to 16 days prior to check-in (departure date): 10% of total rates

• From 15 to 10 days prior to check-in (departure date): 20% of total rates

• From 9 to 5 days prior to check-in (departure date): 50% of total rates

• Less than 5 days prior to check-in (departure date): 100% of total rates.

• No-Show: 100% of total rates

*** Cancellation notice from customer must be sent to us via email. Refund will be processed between 10 -15 working days.

Cancellation by Halong Bay Management Board due to bad weather

If the cancellation is made by the Halong Bay Management Board, following policies will be applied depending on the time of cancellation. 

• When a cancellation is made before departure date- check-in date (if no services have been used): 100% refund. 

• When a cancellation is made during the trip (some services have been used such as transfer, food, some amenities, etc.): used services will be charged, the rest will be refunded.

• When a cancellation is made before or during the departure date and the trip must be shortened from 2 nights to 1 night, 2 days 1 night trip, plus other used services will be charged, the rest will be refunded.

• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you!

Note: In case of a cancellation decision made by the Management Board of Halong Bay, an alternative travel arrangement will be made on request, or you will be refunded in accordance. In all cases, please contact our travel consultant via email or phone for support. We are always willing to provide you with any assistance you may need on or off board.